{"id":266,"date":"2018-11-11T03:52:25","date_gmt":"2018-11-11T03:52:25","guid":{"rendered":"http:\/\/technology.dcds.edu\/?page_id=266"},"modified":"2024-03-14T10:53:59","modified_gmt":"2024-03-14T14:53:59","slug":"create-a-ticket","status":"publish","type":"page","link":"https:\/\/technology.dcds.edu\/index.php\/create-a-ticket\/","title":{"rendered":"IT Create A Ticket"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"266\" class=\"elementor elementor-266\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f1fb452 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"f1fb452\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8f0bc22\" data-id=\"8f0bc22\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7cef140 elementor-widget elementor-widget-template\" data-id=\"7cef140\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"page\" data-elementor-id=\"2729\" class=\"elementor elementor-2729\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-12ee5bb elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"12ee5bb\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5c53e81 elementor-hidden-tablet elementor-hidden-phone\" data-id=\"5c53e81\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6232f14 elementor-hidden-phone elementor-widget elementor-widget-text-editor\" data-id=\"6232f14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"http:\/\/www.dcds.edu\"><img decoding=\"async\" class=\"alignleft wp-image-2697\" src=\"http:\/\/technology.dcds.edu\/wp-content\/uploads\/2019\/02\/LogoCrestNew.png\" alt=\"\" width=\"108\" height=\"108\" srcset=\"https:\/\/technology.dcds.edu\/wp-content\/uploads\/2019\/02\/LogoCrestNew.png 1610w, https:\/\/technology.dcds.edu\/wp-content\/uploads\/2019\/02\/LogoCrestNew-150x150.png 150w, https:\/\/technology.dcds.edu\/wp-content\/uploads\/2019\/02\/LogoCrestNew-300x300.png 300w, https:\/\/technology.dcds.edu\/wp-content\/uploads\/2019\/02\/LogoCrestNew-768x768.png 768w, https:\/\/technology.dcds.edu\/wp-content\/uploads\/2019\/02\/LogoCrestNew-1024x1024.png 1024w\" sizes=\"(max-width: 108px) 100vw, 108px\" \/><\/a><span style=\"font-family: adobe-garamond-pro; font-size: 30px; letter-spacing: 5px; color: #ffffff; line-height: 83px;\">D<\/span><span style=\"font-family: adobe-garamond-pro; font-size: 30px; letter-spacing: 5px; color: #ffffff;\">ETROIT COUNTRY DAY SCHOOL<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5006089 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"5006089\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5aeba28 elementor-hidden-desktop\" data-id=\"5aeba28\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2cfbe43 elementor-widget elementor-widget-text-editor\" data-id=\"2cfbe43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><img decoding=\"async\" class=\"wp-image-2697 aligncenter\" src=\"http:\/\/technology.dcds.edu\/wp-content\/uploads\/2019\/02\/LogoCrestNew.png\" alt=\"\" width=\"108\" height=\"108\" srcset=\"https:\/\/technology.dcds.edu\/wp-content\/uploads\/2019\/02\/LogoCrestNew.png 1610w, https:\/\/technology.dcds.edu\/wp-content\/uploads\/2019\/02\/LogoCrestNew-150x150.png 150w, https:\/\/technology.dcds.edu\/wp-content\/uploads\/2019\/02\/LogoCrestNew-300x300.png 300w, https:\/\/technology.dcds.edu\/wp-content\/uploads\/2019\/02\/LogoCrestNew-768x768.png 768w, https:\/\/technology.dcds.edu\/wp-content\/uploads\/2019\/02\/LogoCrestNew-1024x1024.png 1024w\" sizes=\"(max-width: 108px) 100vw, 108px\" \/><span style=\"font-family: adobe-garamond-pro; font-size: 30px; letter-spacing: 5px; color: #ffffff;\">D<\/span><span style=\"font-family: adobe-garamond-pro; font-size: 30px; letter-spacing: 5px; color: #ffffff;\">ETROIT COUNTRY DAY SCHOOL<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-767c38c elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"767c38c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-58b3393\" data-id=\"58b3393\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0d4dca4 elementor-nav-menu__align-justify elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"0d4dca4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;horizontal&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-horizontal e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-0d4dca4\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2816\"><a href=\"http:\/\/www.dcds.edu\" class=\"elementor-item\">DCDS Home<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-2817\"><a href=\"https:\/\/technology.dcds.edu\/\" class=\"elementor-item\">Tech Home<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2818\"><a href=\"mailto:support@dcds.edu\" class=\"elementor-item\">Contact Support<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2819\"><a href=\"https:\/\/technology.dcds.edu\/index.php\/tutorials\/\" class=\"elementor-item\">Tutorials<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2820\"><a href=\"https:\/\/technology.dcds.edu\/index.php\/technology-program\/\" class=\"elementor-item\">Technology Program<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2822\"><a href=\"https:\/\/technology.dcds.edu\/index.php\/passwordpolicy\/\" class=\"elementor-item\">Password Policy<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-0d4dca4\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2816\"><a href=\"http:\/\/www.dcds.edu\" class=\"elementor-item\" tabindex=\"-1\">DCDS Home<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-2817\"><a href=\"https:\/\/technology.dcds.edu\/\" class=\"elementor-item\" tabindex=\"-1\">Tech Home<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2818\"><a href=\"mailto:support@dcds.edu\" class=\"elementor-item\" tabindex=\"-1\">Contact Support<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2819\"><a href=\"https:\/\/technology.dcds.edu\/index.php\/tutorials\/\" class=\"elementor-item\" tabindex=\"-1\">Tutorials<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2820\"><a href=\"https:\/\/technology.dcds.edu\/index.php\/technology-program\/\" class=\"elementor-item\" tabindex=\"-1\">Technology Program<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2822\"><a href=\"https:\/\/technology.dcds.edu\/index.php\/passwordpolicy\/\" class=\"elementor-item\" tabindex=\"-1\">Password Policy<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7b91b43 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7b91b43\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-622105e\" data-id=\"622105e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-82ff033 elementor-widget elementor-widget-heading\" data-id=\"82ff033\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">Create A Ticket<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3507ac4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3507ac4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4e5ab93\" data-id=\"4e5ab93\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7d34ca9 elementor-widget elementor-widget-heading\" data-id=\"7d34ca9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Email Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b40a52 elementor-widget elementor-widget-text-editor\" data-id=\"6b40a52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Submit an email to <a href=\"mailto:support@dcds.edu\">support@dcds.edu<\/a> and this will automatically create a ticket in our ZenDesk ticketing system. \u00a0That way, all the IT staff can see the issues, and collaborate on tickets.<\/p><p><strong>In the subject line, put this:<\/strong><\/p><p><span style=\"color: #ff0000;\">[School Abbreviation] + [Room Number] + [Short Descriptor of Problem]<\/span><\/p><p dir=\"ltr\">Example: <em>L\/S Room 5 &#8211; Computer on Fire<\/em><\/p><p><strong>In the body of the email, put a more detailed description of the issue.<\/strong><\/p><ul><li dir=\"ltr\"><p dir=\"ltr\">You can include pictures!<\/p><ul><li dir=\"ltr\"><p dir=\"ltr\">You can include screenshots of the issue\/error if applicable (it helps us a lot when pinning down an issue)<\/p><\/li><\/ul><\/li><\/ul><ul><li dir=\"ltr\"><p dir=\"ltr\">Time that error occurred (If applicable)<\/p><ul><li dir=\"ltr\"><p dir=\"ltr\">If it\u2019s an internet issue, or disconnection, or error of some kind, including the time that the error\/issue happened at helps. \u00a0If you notice any patterns with the issue, that helps tremendously.<\/p><\/li><\/ul><\/li><\/ul><ul><li dir=\"ltr\"><p dir=\"ltr\">Time you are free for us to work on the issue.<\/p><ul><li dir=\"ltr\"><p dir=\"ltr\">If there\u2019s a time that is most convenient for you, please include it in the ticket.<\/p><\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5d15a3c\" data-id=\"5d15a3c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8062687 elementor-widget elementor-widget-image\" data-id=\"8062687\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"581\" height=\"832\" src=\"https:\/\/technology.dcds.edu\/wp-content\/uploads\/2019\/02\/Ticket.png\" class=\"attachment-large size-large wp-image-1394\" alt=\"\" srcset=\"https:\/\/technology.dcds.edu\/wp-content\/uploads\/2019\/02\/Ticket.png 581w, https:\/\/technology.dcds.edu\/wp-content\/uploads\/2019\/02\/Ticket-209x300.png 209w\" sizes=\"(max-width: 581px) 100vw, 581px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Create A Ticket Email Support Submit an email to support@dcds.edu and this will automatically create a ticket in our ZenDesk ticketing system. \u00a0That way, all the IT staff can see the issues, and collaborate on tickets. In the subject line, put this: [School Abbreviation] + [Room Number] + [Short Descriptor of Problem] Example: L\/S Room [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-266","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/technology.dcds.edu\/index.php\/wp-json\/wp\/v2\/pages\/266","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/technology.dcds.edu\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/technology.dcds.edu\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/technology.dcds.edu\/index.php\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/technology.dcds.edu\/index.php\/wp-json\/wp\/v2\/comments?post=266"}],"version-history":[{"count":10,"href":"https:\/\/technology.dcds.edu\/index.php\/wp-json\/wp\/v2\/pages\/266\/revisions"}],"predecessor-version":[{"id":3335,"href":"https:\/\/technology.dcds.edu\/index.php\/wp-json\/wp\/v2\/pages\/266\/revisions\/3335"}],"wp:attachment":[{"href":"https:\/\/technology.dcds.edu\/index.php\/wp-json\/wp\/v2\/media?parent=266"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}